How to track
Return And Refund
ITEAD Studio appreciates your support to our company and we are delighted to be at your service! Please read the instructions below about our terms and conditions and for the most frequently asked questions. If you have any questions or concerns, please feel free to contact us. Thank you for your attention and patience!
ITEAD Studio ships from China to all parts of the world. We currently provide 2 different shipping methods. They include Special Line and DHL
The shipping time is based on the shipping method the user selects. It normally takes around 4-5 business days for DHL to arrive at its destination. For Special Line, it normally takes around 2-4 weeks. However, the shipping time can be greatly influenced by following issues: extreme weather, post office delay, customs clearance, local protest, etc. In this case, we are incapable of guaranteeing a timely delivery, but we will try our best for timely delivery of the order from our side.
The shipping charges for your parcel vary from region to region and depend on the weight of the order. Actual shipping charges are calculated during the checkout process. For an estimate before checkout, please add the items you intend to order to your cart. After selecting your country, state/province and filling in zip/postal code, this will provide a list of cost for the shipping methods available to your selected destination.
In some cases, there will be VAT (Value Added Tax), other taxes, customs duties and/or fees levied by your destination country. These additional charges for taxes or customs clearance charges are the responsibility of the recipient. Unfortunately, we cannot estimate what the charges may be since customs and taxation policies vary widely from country to country except value added tax of EU countries, please check out the next paragraph to find out why custmers from EU countries will pay for VAT online
Why do i need to pay for the value-added Tax
As of the 1st of July 2021, goods valued at €22 or less that are imported into the EU will no longer benefit from exemption from VAT. This means that as of this date, all goods will be taxed, regardless of their commercial value. Above the €150 threshold, international customers are still obliged to pay customs duties upon importation into the EU. The VAT rate is the one applicable in the customer’s EU member state.
Meanwhile, to ensure a smooth transition to the new VAT system, the EU has created the Import One-Stop Shop (IOSS), for IOSS transactions, customers will not have to go through another procedure to pay the VAT or customs clearance fees when their goods under €150 enter the EU, IOSS-registered goods will speed through customs thanks to the standardised system, because it can greatly improve customer satisfaction, ITEAD STUDIO begin to enable IOSS transactions on August 19, customers from EU can pay additional value-added tax(VAT) directly on ITEAD STUDIO, although VAT is charged throughout the EU, each EU country is responsible for setting its own rates, you can learn more about VAT rates applied in EU member countries here
How to track order
You can go to ITEAD STUDIO official order track page to enter your tracking number or type in your order number for details..
We regret to inform you that our shipping partners are unable to deliver to PO Boxes and/or APO/FPO military addresses. Please provide a physical street address to ensure that your items are delivered in a timely manner. If you provide a PO Box or APO/FPO military address, the shipment of your item will be delayed or your package might be lost.
Taxes may apply for imported goods/services and is regulated by the country law. ITEAD STUDIO is not responsible for any tax invoice charged on its products. Shipping rates are estimates and may depend on different policies and tax rates applied per country. Please contact local customs for clarity and information.
With standard courier practice, you can check the contents of the parcel before signing for your goods. If you do not, we will not be liable for any damage that may have occurred in transit.
Fee for Postal Dispatch for All Brazilian orders
According to the Correios post service, start from August 2018, all international parcels arriving in Brazil should charge the 15BRL postal dispatch. Please be aware that the fee is mandatory for all Brazilian buyers who shop online. You have a 30-day period to make the payment. Otherwise, the goods will be sent back to the country of origin. Under clause 20-001 the buyer has the right to know this postal dispatch fee and the consequence of refusing to pay the fee before arranging the shipment. Or else, all losses will be borne by the addresser.